Month: May 2017

nigerian cuisine

The Nigerian Cuisine

Nigerian Cuisine consists of dishes or food items from the hundreds of ethnic groups that comprise Nigeria. Like other West African cuisines, it uses spices and herbs with palm or groundnut oil to create deeply flavoured sauces and soups often very spicy hot with chili peppers. Nigerian feasts are colourful and lavish, while aromatic market …

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saffron cream

Saffron Cream

This rich and creamy sauce is derived from the mother sauce bechamel, it is suitable for fish Makes 6 – 8 servings INGREDIENTS 50g Butter 50g Flour 1 clove studded Onion 500ml Warm milk Salt Saffron, dissolved in water DIRECTION 1. Heat butter on thick bottom saucepan on low heat 2. Add flour and mix …

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quality customer service

Principles Of Quality Customer Service

The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them. All else being equal, good quality customer service gives the edge over competitors. Regardless of industry, here are …

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hospitality brigade

The Hospitality Brigade

This is a management guide to creating an effective hotel departmental structure (brigade). These departments includes the under-listed (but are not limited to): General/ Operations Management Reservations (Front Desk) Guest Relations/ Concierge Housekeeping Food and Beverage (Front of House) Kitchen (Back of House) Accounting/Finance Human Resources/Training and Development Marketing and Sales/Event coordination Maintenance Security Information …

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