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Principles Of Quality Customer Service

By | 2017-05-15T13:30:21+00:00 May 15th, 2017|Management|

The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them. All else being equal, good quality customer [...]

The Hospitality Brigade

By | 2017-05-10T10:03:31+00:00 May 10th, 2017|Management|

This is a management guide to creating an effective hotel departmental structure (brigade). These departments includes the under-listed (but are not limited to): General/ Operations Management Reservations (Front Desk) Guest Relations/ Concierge Housekeeping Food and Beverage (Front of House) Kitchen (Back of House) Accounting/Finance [...]

Hospitality Management 101

By | 2017-05-10T09:14:43+00:00 May 9th, 2017|Management|

INTRODUCTION Hospitality establishment sectors include many different businesses, for example hotels, restaurants, casinos, resorts, tour agencies and airlines. While there are no specific requirements for educational experience, many companies have begun favouring candidates with the relevant education. However, extensive job training and work experience [...]

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