The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them. All else being equal, good quality customer service gives the edge over competitors. Regardless of industry, here are
Category Archives: Management
This is a management guide to creating an effective hotel departmental structure (brigade). These departments includes the under-listed (but are not limited to): General/ Operations Management Reservations (Front Desk) Guest Relations/ Concierge Housekeeping Food and Beverage (Front of House) Kitchen (Back of House) Accounting/Finance Human Resources/Training and Development Marketing and Sales/Event coordination Maintenance Security Information
INTRODUCTION Hospitality establishment sectors include many different businesses, for example hotels, restaurants, casinos, resorts, tour agencies and airlines. While there are no specific requirements for educational experience, many companies have begun favouring candidates with the relevant education. However, extensive job training and work experience is typically necessary for upper-level management positions. 1. DIFFERENT TYPES OF
It is very similar of the restaurant and room service forecasting process is to the rooms forecasting process. The forecasting process includes forecasting customers and average checks to calculate restaurant and room service revenues. The weekly forecast will be prepared day by day and added up for the total weekly customers, average check, and revenues.