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Principles Of Quality Customer Service

By | 2017-05-15T13:30:21+00:00 May 15th, 2017|Management|

The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them. All else being equal, good quality customer [...]

The Hospitality Brigade

By | 2017-05-10T10:03:31+00:00 May 10th, 2017|Management|

This is a management guide to creating an effective hotel departmental structure (brigade). These departments includes the under-listed (but are not limited to): General/ Operations Management Reservations (Front Desk) Guest Relations/ Concierge Housekeeping Food and Beverage (Front of House) Kitchen (Back of House) Accounting/Finance [...]

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